Module MH060

Coaching and Mentoring


Learning objectives

After you have studied this module, you will be able to:

  • define the coaching process
  • apply coaching at your workplace
  • understand the GROW and the OUTCOMES model
  • explain the risks of coaching
  • define the term mentoring
  • explain systems thinking
  • understand every phase of the mentoring process

Chapter 1: Coaching
1.1 Introduction
1.2 Definition
1.3 Coaching over the Years
1.4 Workplace coaching
1.5 The Coaching Process
1.5.1 The GROW Model
1.5.2 The OUTCOMES™ Model
1.5.3 The Coaching Skills Template Model
1.6 Is Coaching necessary?
1.7 Risk of Coaching

Chapter 2: Mentoring 
2.1 Introduction
2.2 What is a Mentor?
2.3 Mentoring Program Advantages
2.4 Systems thinking
2.5 Antecedents and Context
2.6 The Mentoring Process
2.6.1 Determine Objectives
2.6.2 Create a Structure
2.6.3 Introduce the Program
2.6.4 Train and Launch the Program
2.6.5 Assess Mentorship Progress
2.6.6 Evaluate Effectiveness

Chapter 3: Conclusion

Workload units 1
Read excerpt Coaching and Mentoring


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